I am a solo beauty therapist and do all I can to provide you and others with excellent service and treatments at a competitive, affordable price. Without sufficient notice of the need to cancel or amend your booking, I inevitably end up turning away other clientele. When clients are unable to make their scheduled appointments, I am unable to best serve other customers waiting for that spot. I appreciate that ‘life’ happens, so my cancellation policy is much more flexible than the industry standard of 24 hours and enables me to be able to best serve all of my lovely dragonlings.
For appointments up to 1 hour in length, I respectfully request 8 hours notice to cancel or reschedule your appointment.
For appointments over 1 hour in length, I respectfully request 12 hours notice to cancel or reschedule your appointment.
This allows me time to offer that appointment space to another Dragonling.
Outside of the above timeframe, I charge 50% of the services booked. This will only be charged to customers who repeatedly cancel/amend their appointments or to those who fail to give me cancellation notice at all.
For customers who have missed two or more appointments without notifying me (no show) or who are continually unable to adhere to my 8 hour/12 hour cancellation policy, I will require 50% of all future appointments to be paid for in advance.
I understand that some things happen outside of your control that make you late to your appointment. I will always do everything i can to accommodate you. However, if you are running more than 5 minutes late I may need to offer you a shorter service or reschedule your appointment in order to accommodate all of my dragonlings booked in after you. Please let me know as soon as possible that you are running late so I can best accommodate everyone. If I have to reschedule your appointment, you will be responsible for 25% of the value of the original service(s).